We have some troubles related to the delay time when connecting to a Livestream, please see the examples below (we’re using iOS & Android applications for this example):
In Vietnam: it takes around 10 to 15 seconds to start a Livestream (or view a Livestream), sometimes it’s faster, sometimes it’s longer and up to 45 - 60 seconds to be in a Livestream
In France: it takes around 1 - 2 minutes to start a Livestream (or view a Livestream).
So I have some questions as below:
- Where’s the Sandbox’s server location?
- Is there any difference for the users around the world when connecting to the same Livestream?
- Is there any limit related to the Proxy, Bandwidth, or anything else that slows down the connection to api.video?
- Is there any difference between Sandbox & the Production server ? is it improve the delay time if we choose to use the Production server?
Thanks for your help,