Hello, we have a school that is having trouble resolving videos. Do you have a comprehensive list of domains/ips that the school would need to whitelist?
We tried having them whitelist embed.api.video and cdn.api.video and still cannot play the videos. I’m imagining there are more domains/ips in the chain that are causing this issue.
Hi michael,
I am Thomas from infrastructure team at api.video.
Could you give me the video link that you are trying to view, so I can have an exhaustive answer for you.
If you want to have the method to do it on your side, you may have a look at your navigator developper’s tools (CTRL-SHIFT-I) while trying to watch it and look at console for errors.
If it may help, regarding ip address (quite a few since we are talking about Content Delivery Network) here are all the ip range that can be part of the delivery chain
101.79.158.0/24
103.248.104.0/24
103.248.105.0/24
103.4.200.0/24
115.127.233.0/24
115.127.234.0/24
115.127.235.0/24
115.127.237.0/24
115.127.238.0/24
115.127.239.0/24
115.127.247.0/24
115.127.248.0/24
115.127.249.0/24
115.127.250.0/24
14.0.61.0/24
14.128.2.0/24
14.128.3.0/24
163.171.178.0/24
163.171.218.0/24
174.35.124.0/24
174.35.125.0/24
174.35.126.0/24
174.35.34.0/24
174.35.49.0/24
174.35.55.0/24
174.35.89.0/24
174.35.91.0/24
175.41.5.0/24
208.80.248.0/24
208.80.249.0/24
208.80.250.0/24
208.80.251.0/24
211.43.144.0/24
211.43.146.0/24
211.43.147.0/24
211.43.152.0/24
211.43.154.0/24
211.43.156.0/24
61.110.216.0/24
61.110.217.0/24
61.110.218.0/24
61.110.219.0/24
61.110.220.0/24
61.110.221.0/24
61.110.222.0/24
61.110.223.0/24
66.114.55.0/24
66.114.56.0/24
66.114.57.0/24
103.5.12.0/22
107.189.64.0/18
135.125.0.0/17
135.125.128.0/17
135.148.0.0/17
135.148.128.0/17
137.74.0.0/16
139.99.128.0/17
141.94.0.0/16
141.95.0.0/17
141.95.128.0/17
142.4.192.0/19
142.44.128.0/17
144.217.0.0/16
144.2.32.0/19
145.239.0.0/16
146.59.0.0/16
146.59.0.0/17
147.135.0.0/17
147.135.128.0/17
147.135.35.0/24
149.202.0.0/16
149.56.0.0/16
151.80.0.0/16
15.204.0.0/17
15.204.1.0/24
15.204.128.0/17
152.228.128.0/17
15.235.0.0/17
158.69.0.0/16
164.132.0.0/16
167.114.0.0/17
167.114.128.0/18
167.114.192.0/19
167.114.224.0/19
176.31.0.0/16
178.32.0.0/15
185.12.32.0/23
185.15.68.0/22
185.228.96.0/24
185.228.97.0/24
185.228.98.0/24
185.228.99.0/24
185.45.160.0/22
188.165.0.0/16
192.240.152.0/21
192.95.0.0/18
192.99.0.0/16
193.70.0.0/17
195.110.30.0/23
195.246.232.0/23
198.100.144.0/20
198.244.128.0/17
198.245.48.0/20
198.27.64.0/18
198.27.92.0/24
198.50.128.0/17
213.186.32.0/19
213.251.128.0/18
213.32.0.0/17
217.182.0.0/16
23.92.224.0/19
37.187.0.0/16
37.59.0.0/16
46.105.0.0/16
46.105.198.0/24
46.105.199.0/24
46.105.200.0/24
46.105.201.0/24
46.105.202.0/24
46.105.203.0/24
46.105.204.0/24
46.244.32.0/20
51.161.0.0/17
51.178.0.0/16
51.195.0.0/16
51.210.0.0/16
51.222.0.0/16
51.254.0.0/15
5.135.0.0/16
51.38.0.0/16
51.68.0.0/16
51.75.0.0/16
51.77.0.0/16
51.79.0.0/17
51.81.0.0/17
51.81.128.0/17
51.81.153.0/24
51.81.157.0/24
51.81.184.0/24
51.81.186.0/23
51.81.189.0/24
Hi Michael,
When I test my video, and look at all the domains I hit, there are 4 total:
However, collector.api.video & gstatic.com are not required. If I “black hole” them (a trick sending those requests to a dead end),
the video still plays with the 2 you have whitelisted.
So, I do not think that the domains are the issue.
Hey Doug,
Sorry for the lack of an update. The IT guy needed additional help from their network admin. I don’t believe it had anything to do with the resolution on your end. Unfortunately I don’t know if they were able to solve it since we haven’t heard back from them.
